Frequently Asked Questions

Answers to frequently asked questions about orders, delivery, and returns.

1. 1

   how to choose the right supplement for muscle recovery

   Choose a product based on whether you need support for hydration, protein synthesis, or muscle function. For example, amino acids are ideal immediately after a workout, while magnesium bisglycinate is taken in the evening. Our customer service is happy to help you find the right combination if needed.

2. 2

   what magnesium bisglycinate specifically contains

   Our product contains magnesium bound to the amino acid glycine in a vegetable capsule with no artificial fillers. This form is absorbed effectively and is gentle on the stomach, even for sensitive users. The full ingredient list can always be found on the side of the package.

3. 3

   how to use the products properly in daily life

   Take the recommended number of capsules with plenty of water, either with a meal or in the evening. Powders are mixed with cold water in a shaker before or after exercise. Specific batch recommendations are printed on each jar.

4. 4

   how to pay for an order in the online store

   Available payment methods include a traditional advance invoice via bank transfer and cash on delivery upon pickup. We do not accept payment cards or installment plans. You will receive detailed account information and a reference number with your order confirmation.

5. 5

   how delivery to an apartment building without an elevator works

   Shipments are delivered to your chosen pickup point or parcel locker in Kuopio and across the country, where you can pick them up at your convenience. For home delivery, the carrier brings the package straight to your door, even in buildings without an elevator. If you order on a weekday before 11:30, your order will be processed the same day.

6. 6

   how returns and refunds are handled in practice

   You have a 30-day return right from receiving the product, provided that the product is unused, unopened, and in its original sealed packaging. The customer is responsible for return shipping costs unless the product is defective. The refund is paid to your specified bank account after inspection.