Who is responsible

NordLihas Oy, Kellolahdentie 11, 70460 Kuopio, Suomi. Data protection inquiries: [email protected].

Legal framework

We process personal data in accordance with applicable law (the General Data Protection Regulation (GDPR)) and the legislation in force in Finland. If there is any conflict between this policy and statutory provisions, applicable law always takes precedence.

What we collect

When you place an order, we collect information necessary for delivery: first and last name, street address, email address, phone number, and ordered items. We do not collect or store payment card details on this website. While browsing the website, technical data such as IP address, browser version, and pages visited are stored through cookies as explained below.

• Contact and delivery details, including first name, last name, delivery address, email address and phone number
• Purchase history, order details and selected payment transaction (cash on delivery or bank transfer)
• Technical log data and telemetry, such as IP address, browser type and session identifiers to ensure the operation of the site
• Customer service conversations and inquiries sent by email

Why we use it

• For processing orders, delivering shipments, and managing return processes.
• For answering customer inquiries and sending notifications regarding order status.
• For ensuring the reliability and security of the online service, and analyzing its use.
• For sending newsletters only with your explicit consent, and you can unsubscribe directly via the link in any message.

Cookies and browser data

This website places small text files on your browser. Strictly necessary cookies keep your shopping cart and checkout working and cannot be switched off. Analytics cookies measure site usage statistically. Marketing cookies are only used if you provide consent in the banner. You can withdraw your consent at any time via the banner or your browser settings; a detailed list is available in our cookie policy.

Data transfers to third parties

Our delivery partners receive the information required for shipping. Payment processors receive the data necessary to complete the transaction. Hosting and analytics providers process data on our behalf under contractual agreements. We never sell customer information.

NordLihas Oy complies with European data protection legislation and does not sell, disclose or rent customer personal data to third parties for commercial purposes.

Data retention period

We store order data for the period required by accounting laws, after which the data is deleted. Customer account information is retained until the account is closed. Analytics records are kept for 14 months.

Your rights

Under the EU General Data Protection Regulation (GDPR) and the Finnish Data Protection Act, the data subject has the right to access data concerning themselves, request the correction of inaccurate data, demand the deletion of data, restrict data processing and transfer data from one system to another.

Security

Our site does not collect, process or store payment card details, as the only payment methods offered are cash on collection (cash on delivery) and prepayment by direct bank transfer.

Questions about this policy

You can reach us by email at [email protected] or by phone at +358 536 915 467 (Mon-Fri 10:00 - 17:30, Sat 10:30 - 14:30). We process all inquiries within one business day.