NordLihasConditions
You may return the product within 14 days of receipt. The returned dietary supplement, such as the NordPalautus product or NordRento gel, must be completely unused, in its original packaging, and its unopened protective seal or foil must be fully intact for health protection and hygiene reasons.
Product return
- Send a return request and your order number to our customer service email address at [email protected]
- Please wait for a confirmation message containing return instructions and the return address to our facility
- Carefully pack the unopened product in its original protective packaging so that the seals and product packaging remain undamaged during transport
- The refund will be paid to your designated bank account within 3-10 business days after the returned batch has been inspected and confirmed to be unopened
Who pays return shipping
If the delivered product is defective, damaged, or incorrect, we cover all costs: we will send a prepaid shipping label or arrange a courier pickup. If you cancel the order by your own choice, you pay the return shipping costs; we charge no other fees.
Refund timing and method
We will issue the refund within 3 business days of inspecting and approving the return. Purchases paid to the courier upon delivery will be refunded by bank transfer to the account you provide; orders paid by bank transfer will be refunded to the original account. Banks typically process transfers within 1-5 business days.
Instructions for exceptional circumstances
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | We deliver the correct product and collect the incorrect shipment | None |
| Parcel lost | Replacement shipment or full refund once the carrier investigation is complete | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Full refund of the product price | Return shipping only |
Exchanges
If you wish to exchange for a different product or package size, return the original item according to the instructions and place a new order. We will issue your refund as soon as we receive the return. If the exchange is due to our error, we will deliver the new order with no shipping charge.
Cancelling an order
You can cancel your order free of charge before it leaves our warehouse. Please notify [email protected] with your order number. If the shipment is already in transit, the standard return policy applies.
Questions about this policy
You can reach us by email at [email protected] or by phone at +358 536 915 467 (Mon-Fri 10:00 - 17:30, Sat 10:30 - 14:30). We process all inquiries within one business day.