NordLihasDelivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| Posti parcel to pickup point | 1-3 business days | 5.90 |
| Matkahuolto Lähellä parcel | 1-3 business days | 4.90 |
Transit time is calculated in business days from the moment the parcel is dispatched. Deliveries outside main transport routes may require 1-2 additional days.
- We deliver orders of at least €59 free of charge in Finland. A delivery fee of €5.90 applies to smaller orders.
- The parcel arrives within 2-5 business days after dispatch.
- We process and dispatch orders placed before 11:30 on the same business day.
- You can return an unopened and unused product in its original packaging within 14 days of receipt.
- Payment: bank transfer.
Order processing
Orders received on business days before 11:30 are handed over for transport on the same day. Orders placed after the cutoff time, on weekends, or on public holidays will ship the following business day. We will send a receipt and order ID to your email immediately after purchase.
Products such as NordPalautus Magnesiumjauhe and NordRento Lihasgeeli are packed in padded protective packaging featuring temperature-regulating lining and shock-absorbing air cushions. Every supplement tub and cream tube comes with a tamper-evident safety seal to ensure integrity and purity during transit.
Tracking your parcel
Once the parcel has been registered in the carrier's system, you will receive an automatic tracking code by email and text message to track the shipment status.
Lost or delayed parcel
If the tracking status remains unchanged for 5 business days, please send a message to [email protected] with your order number. We will investigate the matter with the carrier and either send a replacement shipment or issue a full refund, according to your choice, within 10 business days of your notice.
Damaged on arrival
Inspect the package upon receipt. If you notice any transport damage, report it immediately to the delivering driver or pickup point and contact our customer service by email, including photos of the damaged packaging and product to arrange a replacement delivery.
Payment methods
Available payment methods: Bank transfer. We will never ask for your bank or payment card details by phone or email.
Delivery outside Finland
We deliver orders to selected countries. Country-specific shipping costs and estimated delivery times are shown at checkout before you confirm your order. The customer is responsible for any customs duties.
Questions about this policy
You can reach us by email at [email protected] or by phone at +358 536 915 467 (Mon-Fri 10:00 - 17:30, Sat 10:30 - 14:30). We process all inquiries within one business day.